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How does the SOS alert work?

There are 4 pre-selectable SOS actions:

    Voice Call only
    SMS Only
    Voice Call followed by SMS
    SMS followed by Voice Call

Voice Call Only

You can pre-select a contact from your Phone Book to call when SOS is activated. You can specify the number of times that Ezi-SOS should retry if the voice call is not answered.

Note: To avoid false indication of a successful call, ensure that the contact’s number will not be rerouted to a voice mail or voice announcement service for unanswered calls.

SMS Only

You can pre-select up to 3 contacts from your phone Book. When SOS is activated, Ezi-SOS will automatically SMS these contacts with your name, message as well as the phone’s current location (GPS) as a Google Map web link (your Phone’s GPS feature to enable GPS positioning must be turned ON.

Voice Call followed by SMS

Selection of contact to call as in Voice Call Only and selection of SMS recipients as for SMS Only.

When the SOS is activated, a voice call is made first and if there is no answer after the number of pre-programmed retries is made, an SMS will be sent to the pre-selected SMS recipients. The SOS then terminates after the SMS has been sent.

SMS followed by Voice Call

Selection of SMS recipients as for SMS Only and selection of contact to call as in Voice Call Only.

When the SOS is activated, a SMS is sent to the pre-selected SMS recipients. Ezi-SOS then waits for a responding call back from one of the recipients. If no call back is received after a pre-selected time out period a second SMS will be sent. If there is no response to the second SMS Ezi-SOS will generate a voice call to the pre-selected contact. The SOS then terminates.

In the event that one of the SMS recipient respond with a voice call the SOS will terminate and a SMS is sent to the other pre-selected SMS recipient(s) informing them of the person who had responded with a call back.

The user can select that a voice call response is not required after the SMS has been sent. In this case Ezi-SOS will go directly to making the voice call.

When the user answers the call from one of the SMS recipients, the speaker will be set to ON automatically.

Activation of the SOS can be done on screen or by the SOS button on the cover. To activate the pre-selected action (1 of 4) press and hold the SOS button for 3 seconds until the phone vibrates. The vibration indicates the activation of SOS alert.